Major trends disrupting physical retail businesses
The landscape of physical retail is undergoing rapid transformation, impacted by a confluence of technological innovation, evolving consumer expectations, and macroeconomic shifts. Today, brick-and-mortar stores can no longer rely solely on legacy business models and traditional customer service paradigms. Several significant trends are not just shaping the sector—they are fundamentally disrupting how physical retail operates, compels footfall, and competes with a digitally driven marketplace.Omnichannel Integration: Blurring Online and Offline BoundariesOne prominent change-maker in the physical retail sector is the vigorous adoption of omnichannel approaches. Retail companies now understand that customers demand seamless, uniform experiences across all channels. This involves achieving…